Avoriaz Alpine Ski School
Smart Wolf have assisted the Avoriaz Alpine Ski School in developing a FileMaker system to hold all of their bookings for the year. Enquiries are entered via the website and sent straight to FileMaker. The system also provides reports on financials, performance and HR.
WHAT DO THEY DO?
Avoriaz Alpine Ski School is a British-run team of professional ski and snowboard instructors. From their main meeting point on the Avoriaz Plateau, they offer instruction to holidaymakers staying in Morzine, Montriond and Avoriaz.
BENEFITS OF FILEMAKER
Greatly reduced administration cost
Cutting down administration time by automating the entry of enquiries and booking details. Payment processing is automated along with emails that are sent out to the clients and instructors.
Remote access from the slopes!
The combination of FileMaker iPad apps and cloud hosting allows system access from anywhere. Instructors view their diary, lesson schedules and attendee details whilst out on the slopes with their groups.
FileMaker produces detailed reporting on revenue, staff capacity and lesson availability allowing the administration to keep on top of business and never miss a beat.
THE STORY SO FAR
Ian from Avoriaz Alpine Ski School approached Smart Wolf to upgrade their existing FileMaker database that they had been using for years. A new FileMaker system was suggested for increased performance and to allow integration of their website for data capture. The system holds details of all instructors that work with the company, listing their skills and qualifications along with general details. All courses offered out on the slopes are input into the system. Each course is then assigned an instructor along with a date and time. Instructorâ€™s work is scheduled, their holidays are organised and their pay is calculated by FileMaker. Potential clients send their enquiries directly into the FileMaker system from a web form on the Avoriaz website, the administration team then review the enquiries and suggest courses to suit. An option is sent to the client via email with a unique web link allowing the client to accept the option and enter their payment details. The instructors have a web interface that is integrated with FileMaker to show them their schedule along with all of the lesson details and details of each individual attendee. They view this data directly from their phones and tablets whilst out on the slopes.
“Thanks to Smart Wolf, we can now focus on what we do best knowing that are systems are well supported”
– Ian Mckellar, Director